+61 437 113 095 info@sandrifter.com.au

BOOKING TERMS & CONDITIONS 2018-2019
Sandrifter Safaris, Alice Springs

Please take the time to read and understand the Booking Terms and Conditions set out below prior to booking a journey with Sandrifter Safaris.

We strongly recommend that you also read the itinerary and any associated notes provided by Sandrifter Safaris relating to your journey prior to booking to ensure that you understand the itinerary and style of the journey you are undertaking.

Our contract

All bookings are made with Sandrifter Safaris (us/we). By booking a journey with us or a 3rd party such as a Travel Agent- including Online Travel Agents or similar you are deemed to have agreed to these Booking Terms and Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Validity

Dates, itineraries and prices are valid from 1 December 2018 until 31November 2019. Beyond 31 November 2019 dates, itineraries and prices are indicative only.

Booking conditions

To reserve your place on one of our tours, please complete and sign the Booking Form available on our website. If your booking is for travel 60 days prior to the departure date we require a non-refundable deposit of 10% of your booking. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking. We will confirm acceptance of your booking in writing. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

 

Your details

In order for us to confirm your travel arrangements you must provide all requested details as per the booking form. Your booking cannot be confirmed without provision of these details.

 

Late bookings

A late fee may be applied due to additional costs of confirming last minute arrangements.

 

Deposit Requirements

You are required to pay a non-refundable deposit of 10% of the total booking value for your booking to be confirmed.

Multi Day Tours: If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

Day Tours: If your booking is made within 14 days of the departure date then the full amount is payable at the time of booking.

 

Final Payments

Multi Day Tours
Payment of the balance required 60 days prior to departure

Day Tours
Payment of the balance required 14 days prior to departure

If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.

Cancellation Policy

Cancellation by the traveller

If you wish to cancel your tour you must immediately inform Sandrifter Safaris in writing by email. Email to Info@sandrifter.com.au. Once we have received your notice, cancellation will take effect.

Please note the following charges will apply on cancellation by the traveller

Multi Day Tours

  • If Cancellation takes place after tour confirmation or within 60 days of departure your deposit will be forfeited.
  • If Cancellation takes place within 30 days of departure 50% of your tour price will be forfeited.
  • If Cancellation takes place within 14 days of departure 100% of your tour price will be forfeited.


Day Tours

  • If Cancellation takes place after tour confirmation or within 60 days of departure your deposit will be forfeited.
  • If Cancellation takes place within 14 days of departure 100% of your tour price will be forfeited.

 

You are strongly advised to take out cancellation insurance at the time of booking .This will cover cancellation penalties in certain circumstances. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.

 

Booking amendments

Booking amendments (including change of date and guest names) are permitted on Day Tours up to 48 hours prior to departure. Multi Day Tours require notification of amendments prior to 60 days travel, although Sandrifter Safaris will consider all requests after that period at their discretion. If you wish to change tours or departure dates you must immediately inform Sandrifter Safaris in writing to info@sandrifter.com.au. All amendments are subject to approval, availability and confirmation by Sandrifter Safaris.

 

Changes & Cancellation of your journey by Sandrifter Safaris

Although we take all reasonable steps to operate our journeys as planned, unforeseen circumstances or circumstances beyond our reasonable control mean that sometimes a journey can change. Changes can occur to the start and end date of a journey, the length of a journey, the advertised driver guide, accommodation, meals, modes of transport, activities and the route we take on a journey. We reserve the right to change any aspect of a journey as a result of unforeseen circumstances or circumstances beyond our reasonable control, which makes us unable to operate a journey as planned. In the event a change is made to any aspect of a journey as a result of unforeseen circumstances or circumstances beyond our reasonable control, any expenses that arise as a result of the change are payable by you. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, travel insurance excess or non-refundable flights. Tours can be cancelled at short notice if weather conditions are deemed unsuitable or unsafe. Sandrifter Safaris will endeavour to inform passengers as soon as possible and will rely on Published Closures / Bureau of Meteorology / Local Knowledge & Advice.

If the tour is affected by weather conditions, road access and or closures after commencement of the tour any additional costs for passengers to return to original place of departure or scheduled destination (Eg: Charter flight / additional accommodation / meals) or ancillary costs (Eg: Onward flights / accommodation) is the responsibility of the passengers. Travel insurance is highly recommended.

Inclusions
  • The land price of your journey includes:
  • All accommodation as listed in the Itinerary All transport listed in the Itinerary
  • All sightseeing and meals as listed in the Itinerary
  • The services of a driver guide / tour leader as described in the Itinerary
Exclusions
  • The land price of your journey does not include: International or internal flights unless specified
  • Airport taxes and excess baggage charges unless specified Meals other than those specified in the Itinerary
  • Visa and passport fees Travel insurance
  • Optional activities and sightseeing and all personal expenses
  • Single supplement price. The accommodation on our journeys is based on double / twin occupancy with a minimum of 2 guests. If you are travelling solo, we will require you to pay the single supplement as advised at time of booking.
Age & family journeys

Minimum Age
General Policy
For the majority of our journeys the minimum age for children is 5 – although children of a younger age will be considered on a case by-case arrangement. An adult who is responsible for the child’s day-to-day care must accompany all travellers under the age of 18.

Many of our journeys are ‘family friendly’ and travel in the region is enlightening for children however we do travel to remote areas and the ‘usual’ entertainment may not be readily available. Please note although we will request, we cannot guarantee triple or joining rooms for families

Maximum Age
General Policy
For the majority of our journeys we have no upper age limit though we remind you that our trips can be physically demanding, and a Self-Assessment form may be required for all passengers 70 years and over.

Travel insurance

Travel insurance is strongly advised for all Sandrifter Safaris travellers and should be taken out at the time of booking.

Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of $200,000 for each of the categories of cover. We also strongly recommend it cover’s cancellation, curtailment, personal liability and loss of luggage and personal effects.

You should provide written proof of your travel insurance (including policy coverage, number, validity & insurance company 24 hour emergency contact telephone number) on the first day of your journey. If you are utilizing travel insurance as supplied by your Credit Card Provider, it should meet the above criteria.

Note that emergency Royal Flying Doctor Services (RFDS) are free for Australian citizens however fees apply for International travellers.

Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives.

The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Sandrifter Safaris Driver / Guide / Tour Leader

The decision of the Driver / Guide / Tour Leader is final on all matters likely to affect the safety or wellbeing of any person participating on the journey.

If you fail to comply with a decision made by the tour leader, or interfere with the wellbeing of the group, the tour leader may order you to leave the journey immediately, with no right of refund.

We may also elect not to carry you on any future journeys booked.

Acceptance of risk – adventure travel

You acknowledge that the nature of the journey is adventurous, and participation involves a degree of personal risk.

Some of the regions we visit are remote and some have standards of infrastructure, transport and medical care that may not be the same as the standards you are used to.

You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.

Force majeure

If we are unable to perform or are delayed in performing an obligation under this agreement which is caused by or which arises or results from any cause outside our reasonable control which could not have been prevented or avoided by us taking all reasonable steps (a force majeure event), we will not be responsible for any loss or expense suffered or incurred by you as a result of, and to the extent that, we are unable to perform or are delayed in performing our obligations because of a force majeure event.

Limitation of liability

We contract with a network of tour operators, accommodation providers, business, government agencies and individuals to assist in the running of our journeys as agent for these third parties.

We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law

Any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a journey, or any breach of the Booking Terms and Conditions, is excluded;

You release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a journey; and

Any condition or warranty that would otherwise be implied by law into these Booking Terms and Conditions (Implied Warranty), is excluded.

To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking. Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.

Optional activities

Optional activities not included in the journey price do not form part of the journey or this contract. You accept that any assistance given by your tour leader or local representative in arranging optional an activity does not render us liable for them in anyway.

Errors & omissions

Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including brochure, website and other associated notes supplied by us, we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.

Claims & complaints

If you have a complaint about your journey, please inform your tour leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 30 days of the end of the tour.

Severability

In the event that any term or condition contained in these Booking Term and Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a journey or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the journey. We will otherwise treat your details in accordance with our privacy policy.